FAQ

Jewelry Care & Sizing

Avoid Direct Contact with Chemicals

Apply perfumes, lotions, hairspray, and cosmetics before putting on your jewelry. These substances can damage finishes and diminish luster, particularly in pearls and silver-plated pieces.

Remove when Swimming/Hot Springs

Chlorine in pools and sulfides in hot spring water can damage the agate.

Store Properly

Keep your jewelry in a cool, dry place, preferably in the original Astralee box or a soft pouch. Storing pieces separately prevents scratches and tangling.

Jewelry Sizing

Measuring Your Ring Size with Simple Steps

 

Materials

  1. A strip of paper
  2. Scissors
  3. Ruler
  4. Pen

 

Tips

1. Wrap the Paper:

  • Cut the paper into a strip.
  • Wrap it snugly around the base of your finger (where the ring will sit). Ensure it slides over the knuckle comfortably.

2. Mark the Overlap:

  • Mark where the ends meet with a pen.

3. Measure the Length:

  • Lay the paper flat and measure the marked length in millimeters (mm). 

4. Use a Ring Size Chart:

  • Compare the circumference to a standard chart (Refer to the size below)

Then find your size below:

Inside Diameter Inside Circumference Sizes
MM Inches MM Inches UK & AU US & CA
9.91 0.390 31.13 1.22 - 0000
10.72 0.442 33.68 1.39 - 00
11.53 0.454 36.22 1.43 - 0
11.95 0.474 37.54 1.49 A 1/2
12.18 0.482 38.26 1.51 A 1/2 3/4
12.37 0.487 38.86 1.53 B 1
12.60 0.496 39.58 1.56 B 1/2 1 1/4
12.78 0.503 40.15 1.58 C 1 1/2
13.00 0.512 40.84 1.61 C 1/2 1 3/4
13.21 0.520 41.50 1.63 D 2
13.41 0.528 42.13 1.66 D 1/2 2 1/4
13.61 0.536 42.76 1.68 E 2 1/2
13.83 0.544 43.45 1.71 E 1/2 2 3/4
14.05 0.553 44.14 1.74 F 3
14.15 0.557 44.45 1.75 F 1/2 3 1/8
14.25 0.561 44.77 1.76 F 3/4 3 1/4
14.36 0.565 45.11 1.77 G 3 3/8
14.45 0.569 45.40 1.79 G 1/4 3 1/2
14.56 0.573 45.74 1.80 G 1/2 3 5/8
14.65 0.577 46.02 1.81 H 3 3/4
14.86 0.585 46.68 1.84 H 1/2 4
15.04 0.592 47.25 1.86 I 4 1/4
15.27 0.601 47.97 1.89 I 1/2 4 1/2
15.40 0.606 48.38 1.90 J 4 5/8
15.53 0.611 48.79 1.92 J 1/4 4 3/4
15.70 0.618 49.32 1.94 J 1/2 5
15.80 0.622 49.64 1.95 K 5 1/8
15.90 0.626 49.95 1.97 K 1/4 5 1/4
16.00 0.630 50.27 1.98 K 1/2 5 3/8
16.10 0.634 50.58 1.99 L 5 1/2
16.30 0.642 51.21 2.02 L 1/4 5 3/4
16.41 0.646 51.55 2.03 L 1/2 5 7/8
16.51 0.650 51.87 2.04 M 6
16.71 0.658 52.50 2.07 M 1/2 6 1/4
16.92 0.666 53.16 2.09 N 6 1/2
17.13 0.674 53.82 2.12 N 1/2 6 3/4
17.35 0.683 54.51 2.15 O 7
17.45 0.687 54.82 2.16 O 1/2 7 1/4
17.75 0.699 55.76 2.20 P 7 1/2
17.97 0.707 56.45 2.22 P 1/2 7 3/4
18.19 0.716 57.15 2.25 Q 8
18.35 0.722 57.65 2.27 Q 1/2 8 1/4
18.53 0.729 58.21 2.29 Q 3/4 8 1/2
18.61 0.733 58.47 2.30 R 8 5/8
18.69 0.736 58.72 2.31 R 1/4 8 3/4
18.80 0.740 59.06 2.32 R 1/2 8 7/8
18.89 0.748 59.34 2.35 R 3/4 9
19.10 0.752 60.00 2.36 S 9 1/8
19.22 0.757 60.38 2.38 S 1/4 9 1/4
19.31 0.760 60.66 2.39 S 1/2 9 3/8
19.41 0.764 60.98 2.40 S 3/4 9 1/2
19.51 0.768 61.29 2.41 T 9 5/8
19.62 0.772 61.64 2.43 T 1/4 9 3/4
19.84 0.781 62.33 2.45 T 1/2 10
20.02 0.788 62.89 2.48 U 10 1/4
20.20 0.797 63.46 2.50 U 1/2 10 1/2
20.32 0.800 63.84 2.51 V 10 5/8
20.44 0.805 64.21 2.53 V 1/4 10 3/4
20.68 0.814 64.97 2.56 V 1/2 11
20.76 0.817 65.22 2.57 W 11 1/8
20.85 0.821 65.50 2.58 W 1/4 11 1/4
20.94 0.824 65.78 2.59 W 1/2 11 3/8
21.08 0.830 66.22 2.61 W 3/4 11 1/2
21.18 0.834 66.54 2.62 X 11 5/8
21.24 0.836 66.73 2.63 X 1/4 11 3/4
21.30 0.839 66.92 2.64 X 1/2 11 7/8
21.49 0.846 67.51 2.66 Y 12
21.69 0.854 68.14 2.68 Y 1/2 12 1/4
21.89 0.862 68.77 2.71 Z 12 1/2
22.10 0.870 69.43 2.73 Z +1/2 12 3/4
22.33 0.879 70.15 2.76 Z+1 13
22.60 0.890 71.00 2.80 Z+1.5 13 1/2
22.69 0.893 71.28 2.81 Z+2 -
22.92 0.902 72.00 2.83 Z+2.5 -
23.06 0.908 72.45 2.85 Z+3 -
23.24 0.915 73.01 2.87 Z+3.5 -
23.47 0.924 73.73 2.90 Z+4 -
23.55 0.927 73.98 2.91 Z+4.5 -
23.87 0.940 74.99 2.95 Z+5 -
24.27 0.956 76.25 3.00 Z+6 -

Custom Size

At Astralee, we prioritize creating perfectly fitting bracelets that complement your wrist beautifully. Custom fit for every wrist is available. Kindly provide a comfortable and secure fit, unlike standard lengths which might be too loose or tight to email address: support@astraleejewelry.com

Shipping & Return

Delivery and Shipping Policy

All items (except for custom orders) will be made within 2-7 business days from the time of payment, for most destination it takes 4-7 business days to arrive excluding customs delays. Customized items may take longer about 15-21 business days to process.

Submitted the Wrong Delivery Address

In most cases, you can update your delivery address directly on the tracking confirmation page. If this option isn't available, please contact both the courier service and us immediately.

Delays in making changes can reduce the likelihood of a successful address update.
1. Courier Policies: Some couriers, like FedEx and UPS, allow address changes within the same city. However, redirecting shipments to a different city or country is often not permitted or may involve significant restrictions.

2. Additional Fees: Changing the delivery address may incur extra charges. The fees vary depending on the courier and the specifics of the change.

3. International Shipments: Altering the delivery country is typically not feasible once the package is in transit, due to established shipping routes and customs documentation.

Return Policy

We offer a 30-Day Satisfaction Guarantee on all jewelries purchased from astraleejewelry.com.

Return Conditions:

1. Original Packaging: Items must be returned in their original packaging.

2. Tags Attached: All original tags must be attached and unaltered.

3. Unworn Condition: Jewelries should be in brand-new, unworn condition, showing no signs of wear or usage.

4. Proof of Purchase: A receipt or proof of purchase is required.

Please note that we do not cover shipping cost for return/exchange. You are responsible for your own return process and fees might incur during the process. Send your Order Number and some photo including the external packing to support@astraleejewelry.com. Upon receiving and inspecting the returned item, we will issue a full refund to your original payment method.

Free Resize

We understand that ordering a custom-sized bracelet or necklace online can be uncertain. To ensure your satisfaction, we offer a one-time complimentary resizing for first-time orders.

1. Eligibility: Applies to first-time purchases of bracelets and necklaces.

2. Time Frame: Contact us within 30 days of delivery to request a resize.

3. Condition: Items must be in their original condition, with tags attached and no signs of wear.

4. Process: Reach out to us and we'll provide a prepaid shipping label for the return.

Please note that this complimentary service is limited to one resize per item.