Return & Refund
We offer a 30-Day Satisfaction Guarantee on all jewelries purchased from astraleejewelry.com.
Return Conditions:
- Original Packaging: Items must be returned in their original packaging.
- Tags Attached: All original tags must be attached and unaltered.
- Unworn Condition: Jewelries should be in brand-new, unworn condition, showing no signs of wear or usage.
- Proof of Purchase: A receipt or proof of purchase is required.
Please note that we do not cover shipping cost for return/exchange. You are responsible for your own return process and fees might incur during the process. Send your Order Number and some photo including the external packing to support@astraleejewelry.com. Upon receiving and inspecting the returned item, we will issue a full refund to your original payment method.
Refund Approval
Please allow us 3-7 business days to process your refund after receiving your returned package. We'll send you a confirmation email. Please note that it may take an additional 5-10 business days for the refund to appear on your bank statement, depending on your financial institution's processing time.